Erica Napolitano published in Business NH Magazine
Business NH Magazine featured an article by Erica Napolitano in their December issue on how the healthcare system can help address the rising costs of care. The article provides an overview on ‘financial toxicity’, its impacts on patient care quality and experience, and the importance of helping patients navigate the financial aspects of their care.
The piece highlights benefits to both the organization (increased cash collections, reduced denials, bad debt write-offs and charity care) as well as the benefit to the patient (reduced financial toxicity, increased satisfaction, and patient retention).