BNN wins Excellence in Client Experience Award from Client Savvy
Baker Newman Noyes, a top 100 accounting and advisory firm, received the Excellence in Client Experience Bronze Award from Client Savvy, being among an elite group of professional services firms that consistently excel at aligning with expectations and delivering experiences clients would highly recommend to others. The evaluation factors in a range of performance criteria, allowing firms to achieve recognition a variety of ways based on their individual strengths. Broadly, the factors fall into two categories: (1) Client Outcomes and (2) Engagement.
In the most recent client feedback survey, the firm received satisfaction scores of 9 or 10 out of 10 from 77% of their clients, significantly higher than the industry’s average of 48%. The firm averages 9.1 out of 10 across all client responses. This recognition comes on the heels of the firm receiving ClearlyRated’s Best of Accounting award for the eighth year in a row. Learn more here.
About Client Savvy
Client Savvy was born in 2004 in response to the need for professional services firms to know what their clients are thinking and to learn how they are performing versus their clients’ expectations. This amazing tool cleverly indicates helpfulness, responsiveness, quality, accuracy, schedule, scope and fees, support, and Net Promoter Score.
About Client Experience Award
Client Savvy’s Client Experience Award recognizes professional services firms who consistently excel at aligning with expectations and delivering experiences buyers would highly recommend to others. Winners will be recognized on this website, via social channels, and at select industry events – notably CXps Annual Conference.