Baker Newman Noyes Wins ClearlyRated’s 2023 Best of Accounting 5 Year Diamond Award for Service Excellence
Baker Newman Noyes, a top 100 tax, assurance and advisory firm, announced today that they have won the Best of Accounting 5 Year Diamond Award for providing superior service to their clients. ClearlyRated’s Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. BNN has received this recognition in each of the past five years. Clients of Best of Accounting winners are more than 70% more likely to be satisfied than those who work with non-winning firms. Just 27% of the 2023 Best of Accounting winners earned the Diamond award distinction.
“One of our key measures of success is our ability to forge long-term partnerships with clients, working with them to help achieve their goals,” said Baker Newman Noyes Managing Principal Dayton Benway. “It is extremely rewarding to receive feedback that shows our clients recognize and value the hard work and dedication of our team. As always, we look forward to building on these successes and continuing to offer the expertise and personal service that is a hallmark of our firm.”
Since launching their first ClearlyRated Net Promoter® Score five years ago, Baker Newman Noyes has seen consistently favorable results, and that trend continues this year. Highlights include:
- Baker Newman Noyes received satisfaction scores of 9 or 10 out of 10 from 88.4% of their clients, significantly higher than the industry’s average of 50% in 2022.
- Baker Newman Noyes received a Net Promoter® Score of 86, more than 2 times the industry’s average of 39 in 2022.
- Baker Newman Noyes received ratings from 16.6% of their tax, assurance, and advisory clients giving a comprehensive view into the high-quality service this firm provides across the company.
“I am pleased to introduce the 2023 Best of Accounting winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
“Everyone here at BNN is thrilled to be recognized as a 5 Year Diamond Award winner,” said Benway. “One of our core values is to deliver exceptionally responsive service to every client. Being named Best of Accounting five years in a row tells us we are living up to that value.”
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.