Baker Newman Noyes Earns ClearlyRated’s Best of Accounting Award for Third Consecutive Year
Firm receives Net Promoter® Score of 86, marking an increase of five points in two years
Baker Newman Noyes (BNN), a nationally recognized, top 100 tax, assurance and advisory firm, announced today that the firm has received ClearlyRated’s Best of Accounting™ award for providing superior client service for the third consecutive year. Best of Accounting™ is an industry award recognizing public accounting firms that have demonstrated exceptional service quality based exclusively on satisfaction ratings provided by their clients.
“As one of our core values, exceptionally responsive client service has been, and remains, one of our highest priorities and one of our most important barometers of success as a firm,” said Dayton Benway, managing principal of Baker Newman Noyes. “Receiving this kind of validation for a third consecutive year is incredibly humbling. We’re grateful our commitment to our clients has been recognized and we look forward to continuing to exceed our clients’ expectations as we pursue shared success in the future.”
BNN received a Net Promoter® Score of 86, more than three times the industry’s average of 23 in 2020. Additionally, BNN received satisfaction scores of 9 or 10 out of 10 from 89% of clients, significantly higher than the industry’s average of 43% in 2020 and received ratings from 20% of clients, giving a comprehensive view into the high-quality service provided across the company.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Accounting award have proven their commitment to go above and beyond in support of their clients,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else. It is my honor to celebrate and showcase the 2021 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!”
More information can be found on Baker Newman Noyes’ ClearlyRated profile.
About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.