Carol Pacheco, MBA, PHR

People Operations Senior Manager


Carol serves as BNN’s People Operations Senior Manager. With more than ten years of experience in human resources, Carol excels in identifying organizational development needs, developing and implementing policies, and maintaining and administering benefit programs. She also has extensive experience in employee engagement programs and employee onboarding. Before joining BNN, Carol served as a senior human resource generalist for a cooperative loan bank, and as a human capital manager in a large public school system.

Carol earned her bachelor’s degree in business administration with a concentration in management from Bryant University. She earned her master’s degree in business administration, with a focus on leadership, organizational transformation and strategy from Boston University.

Three Things You Don’t Know About Me:

  • I have dual citizenship to the United States and Dominican Republic.
  • I like to stay active, working out at the gym or taking fitness classes.
  • I enjoy connecting with inner city youth and providing guidance and support on education and career goals.

Business Activities:

Professional in Human Resources (PHR)

Certified Employee Engagement Specialist

Member, Society for Human Resource Management

Member, Northeast HR Association

Volunteer/Service Activities:

Applications Committee Member, Alray Scholars Program

Foreign Languages:

Fully bilingual and biliterate in English and Spanish.